We value our customers and know how important it is to find the right place to contact for help. To process your request more efficiently, indicate the necessary references of your request: client number, order number, file number, invoice number, item references, whichever is applicable.
• by telephone : +356 2733 3444 from Monday to Friday from 9am to 4.00pm (local time)
Our after-sales team will handle your file within 48hours.
All our products have a minimum 1-year warranty, except for consumable products (stationery and Arts and Crafts items…), items with a best before date and in the event of a fault or breakage even though the product has been used correctly. Consult our terms and conditions.
10 days to consider whether you are completely satisfied!
In the event of damage during transit, you have 2 working days following receipt of your parcel to notify TJ Novelty by email on email@example.com. If you are disappointed with an item, or if you made a mistake when ordering, you have 7 days following receipt to inform us in writing and to request an exchange, a credit note or a refund. All you must do is return the item in its original state, at your expense and in its original intact packaging. In case of a refund a restock fee of EUR15 will apply. Refunds are not applicable to custom orders.
How can I return it?
If you placed your order online, please download the return form
Please fill it and prepare your parcel inserting the form inside.
Caution: the product is returned at your expense, intact and in its original packaging. The parcel must include the printed return form.